Payments :

- Once you've added your favourite space goodies to your basket, it's time to checkout ! We accept PayPal ! 
- If your payment is declined, double check all the information entered is correct and try again. 
- Under no circumstances will we accept personal cheques, bank transfers, money orders or the keys to your spaceship. 
- Payments can be made in either euro.

Exchange Rates :

- The exchange rates are determined by your bank, and not us.
- You can check the current exchange rate here: http://www.xe.com/

Tax Free Shopping :

- If you're located outside of the EU, the tax will be deducted from your order as soon as you sign in.

Order Confirmation :

- Once you have successfully placed your order, you will receive 2 confirmation emails. One from us confirming your order, and one from PayPal.
- If you do not receive one of these, please contact us to ensure your order went through. 

Checking Order Status :

- By logging in to your account, you should be able to view your order history and see the status of any outstanding orders. 
- If you used guest checkout, you will not be able to check the progress of your order. If you contact us with your order ID, we should be able to check for you !

Redeeming Gift Vouchers :

If you have received a QueenMystique gift voucher, you can use it in of our website. We recommend sending the vouchers to us with a recorded service. Please include your name and email address so that we can email you the code. Please send them to:

8 Cour des Benedictins
77160 Provins
Seine et Marne


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