- Refunds will be credited to your original method of payment only.
- For hygiene reasons, we cannot offer refunds on pierced jewellery, underwear, swimwear, or cosmetic products if they have been used or if the hygiene seal is broken.
FR returns :- We offer free returns within FR.
- Simply fill in the return card that came with your order ( Please, print this )
- Please remember to ask the post office for a proof of posting certificate and keep it safe, as we cannot refund any money if we do not receive your parcel.
International returns :- International customers are required to return items at their own cost, unless an error has occured at our end.
- Please remember to ask your postal service for a proof of posting certificate and tracking number and keep it safe for your reference, as we cannot refund any money if we do not receive your parcel.
- When filling in the customs label or paperwork, please ensure it is marked as returned goods. If it is not marked as returned goods, then you will be liable for the customs / duty charges that we would have to pay in order to receive the package.
Where do I send returns ?