QUEENMYSTIQUE
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+ Free shipping over €100 FR - €150 EU - €200 worldwide
Shop Online and custom-made creation for Goth - Historical - Fantasy - Cosplay - Wedding...
 
         






- DELIVERY & RETURNS -

Prices :

- We offer free shipping on all FR orders over €100 ( Zone 1 : FRANCE / ANDORRE / MONACO )
- We offer free internation shipping on all orders over €150 ( Zone 2 : ALLEMAGNE / ALGERIE / AUTRICHE / BELGIQUE / BULGARIE / CHYPRE / CROATIE / DANEMARK / ESPAGNE / ESTONIE / FINLANDE / GRECE / HONGRIE / IRLANDE / ITALIE / LETTONIE / LITUANIE / LUXEMBOURG / MALTE / MAROC / NORVEGE / PAYS-BAS / POLOGNE / PORTUGAL / REPUBLIQUE TCHEQUE / ROUMANIE / ROYAUME-UNI / SLOVAQUIE / SLOVENIE / SUEDE / SUISSE / TUNISIE ) and €200 ( Zone 3 : AFGHANISTAN / AFRIQUE DU SUD / ALBANIE / ANGOLA / ANGUILLA / ANTIGUA-ET-BARBUDA / ANTILLES NEERL / ARABIE SAOUDITE / ARGENTINE / ARMENIE / AUSTRALIE / AZERBAIDJAN / BAHAMAS / BAHREIN / BANGLADESH / BENIN / BERMUDES / BHOUTAN / BIELORUSSIE / BOLIVIE / BOSNIE-HERZEGOVINE / BOTSWANA / BRESIL / BURKINA FASO / BURUNDI / ILES CAIMANES / CAMBODGE / CAMEROUN / CANADA / CAP-VERT / CENTRAFRICAINE / CHILI / CHINE / COLOMBIE / COMORES / CONGO / ILES COOK / COSTA RICA / COTE D IVOIRE / CUBA / DJIBOUTI / REP DOMINICAINE / DOMINIQUE / EGYPTE / EL SALVADOR / EMIRATS ARABES UNIS / EQUATEUR / ERYTHREE / ETATS-UNIS / ETHIOPIE / ILES FEROE / FIDJI / GABON / GAMBIE / GEORGIE / GHANA / GIBRALTAR / GRENADE / GUADELOUPE / GUATEMALA / GUERNESEY / GUINEE / GUYANA / GUYANE FRANCAISE / HAITI / HONDURAS / HONG-KONG / ILES VIERGES BRIT/ ILES VIERGES DES US/ INDE / INDONESIE / IRAK / IRAN / ISLANDE / ISRAEL / JAMAIQUE / JAPON / JERSEY / JORDANIE / KAZAKHSTAN / KENYA / KOWEIT / LAOS / LIBAN / LIBERIA / LIECHTENSTEIN / MACAO / MACEDOINE / MADAGASCAR / MALAISIE / MALAWI / MALDIVES / MALI / ILE DE MAN / MARTINIQUE / MAURICE / MAURITANIE / MAYOTTE / MEXIQUE / MONGOLIE / MOZAMBIQUE / NAMIBIE / NEPAL / NICARAGUA / NIGER / NIGERIA / NOUVELLE-CALEDONIE / NOUVELLE-ZELANDE / OUGANDA / OUZBEKISTAN / PAKISTAN / PALAOS / PALESTINE / PANAMA / PARAGUAY / PEROU / PHILIPPINES / PORTO RICO / POYNESIE FRANCAISE / QATAR / REP POP DE COREE / REUNION / RUSSIE / RWANDA / SAHARA OCCIDENTAL / SAINTE-HELENE / SAINTE-LUCIE / SAINT-BARTHELEMY / SAINT-KITTS-ET-NEVIS/ SAINT-MARIN / SAINT-PIERRE-ET-MIQUELON / ILES SALOMON / SAMOA AMERICAINES / SAMOA / SENEGAL / SERBIE-ET-MONTENEGRO / SEYCHELLES / SIERRA LEONE / SINGAPOUR / SOMALIE / SOUDAN / SRI LANKA / SURINAM / SWAZILAND / SYRIE / TADJIKISTAN / TAIWAN / TANZANIE / TCHAD / TERRES AUSTRALES FR / THAILANDE / TIMOR-LESTE / TOGO / TONGA / TRINITE-ET-TOBAGO / TURKMENISTAN / TURQUIE / UKRAINE / URUGUAY / VANUATU / VATICAN / VENEZUELA / VIET NAM / WALLIS ET FUTUNA / YEMEN / ZAMBIE / ZIMBABWE )

Shipping :

- We use Collisimo France or LettreMax for all domestic orders.
- International orders will be handled by Collisimo International while it is in the FR and will then be passed to the standard postal service in your country.
- All orders are sent by a service that requires no signature.

Delivery times :

- Once your order has been confirmed, we will normally dispatch within 7 - 14 working days.
- Certain items and brands will take longer.
- International orders will normally arrive within 14-90 days. Non - EU customers please note that your order may be subject to inspection in customs which can sometimes cause delay.
- Please note, some order may contain items that need to be transferred from one of our stores. This can add 14 - 90 days onto the dispatch time.
- In the event of strike action, we cannot be held responsible for late delivery. They will be delivered the next working day after normal service resumes.
- Please be aware that the delivery times quoted for each product are estimates and your order could take less or more time than this to arrive.
- In the event that we are unable to supply your goods within ninety days, we will inform you and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time.
- Please be aware that the delivery times quoted for each product are estimates and your order could take less or more time than this to arrive.

Customs & import duty :

- Customers outside France may be liable for any import duty, quotas, permits, product restrictions and other local requirements. Because of this customs in your country may hold a package to be examined, and we cannot be held responsible for this delay.

Returns & exchanges :

- We will refund or exchange any items that you are not completely happy with when you return it to us in the original condition within 13 days of receipt.
- Refunds will be credited to your original method of payment only.
- For hygiene reasons, we cannot offer refunds on pierced jewellery, underwear, swimwear, or cosmetic products if they have been used or if the hygiene seal is broken.

FR returns :

- We offer free returns within FR. 
- Simply fill in the return card that came with your order ( Please, print this )

 
- Please remember to ask the post office for a proof of posting certificate and keep it safe, as we cannot refund any money if we do not receive your parcel.

International returns :

- International customers are required to return items at their own cost, unless an error has occured at our end. 
- Please remember to ask your postal service for a proof of posting certificate and tracking number and keep it safe for your reference, as we cannot refund any money if we do not receive your parcel.
- When filling in the customs label or paperwork, please ensure it is marked as returned goods. If it is not marked as returned goods, then you will be liable for the customs / duty charges that we would have to pay in order to receive the package.

Where do I send returns ?

Returns to QueenMystique Store should be sent to:

QueenMystique
8 Cour des Benedictins
77160 Provins
Seine et Marne
France

- Please ensure you adequately package all returns as we cannot accept liability for damage to items returned to us without suitable packaging.
- Please allow 7 - 14 days for the items to be returned to us, and another 14 - 90 days for us to process the exchange / refund.
 
If you have any further questions about your returns, please do not hesitate to contact us.

 
 
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